Using text messaging to communicate with business contacts


Sending text messages via mobile phones is the fastest-growing mode of electronic communication all over the world. If the person you’re attempting to reach is unavailable, it’s handier and often faster than leaving a message.

Take the phone call.

Text messaging – or ‘texting’ – has also spawned a new dialect of English, replete with abbreviations.

A collection of words, however, if you utilize this writing language for business, you may run into issues.

Ruth Lee discusses what to do – and what not to do – when writing a business letter in this excerpt from Better Business Writing.

Business contacts should be texted.

Before you read this excerpt, consider the following: Do you send text messages to friends or colleagues? What kind of job do you have if you do?

What kind of messages do you send? If you don’t, can you think of any issues you might have when writing a message to someone?

Is it possible to send a text message from a mobile phone?

When I’m unable to attend a meeting or am I running late and need to notify my boss, I send text messages.

Colleagues are aware. I normally provide information in the text message about the people who will be attending the meeting, as well as the date and time of the meeting.

The meeting, any essential phone numbers, and so on. Text communications must, of course, be kept brief – and

This can be challenging since you must carefully select the phrases you employ. If you’re writing to a brand-new company,

You must normally use correct business jargon when contacting someone, however, there is a restriction to the number of characters you can use.

I find that I frequently shorten terms in a text. It’s fine to do so, but striking the appropriate balance between the two is challenging.

Being professional and attempting to keep the message brief

  1. 1. Can you tell me when Ruth sends SMS messages?
  1. Why should text messages be maintained to a bare minimum?
  1. What does Ruth consider to be the most difficult aspect of texting a business contact?
  1. Take a look at the abbreviations below. Are you able to figure out what words they represent?

a) issues

b) possibilities

c) information

d) CU

5 texting etiquette recommendations for business relations

  1. Determine the most crucial details in the message you wish to send.

What does the recipient of the gift do?

Is it truly necessary for the text to know? You may run out of space if you try to write too much.

  1. Make a list of words that you can readily shorten. However, keep in mind that if your abbreviations are uncommon or contain

The recipient may not understand the message if it contains letters and numbers (for example, ‘l8r’ for ‘later).

  1. Keep extended introductions to a minimum. Unlike emails, you don’t have to start with “Dear…”. You may, however, start with something simple.



  1. You don’t need to use a lot of formal language in this context, despite the fact that it is a formal scenario. Keep your message to a minimum.
  1. Include your name at the end of your message, so the receiver knows who phoned!
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